Shipping policy

Last updated: October 7, 2026

Shipping Area

VivaVibe Retail LLC currently ships only to physical street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Shipping Cost

Standard shipping is free for eligible orders delivered within our shipping area. Any optional expedited service, if available, will be shown with its price at checkout.

Order Processing

Orders are normally processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the daily processing cutoff, on weekends, or on holidays begin processing on the next business day.

Estimated Transit Time

After shipment, estimated transit time is 5–8 business days. Total estimated delivery time is therefore generally 6–11 business days, consisting of 1–3 business days of processing plus 5–8 business days in transit.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, high-volume periods, address problems, and events beyond our reasonable control may cause delays.

Carrier and Tracking

Orders are shipped by FedEx. When tracking is available, we will send it to the email address provided at checkout. Tracking may take time to update after a label is created.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support@vivaviberetail.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility unless the error was ours.

Multiple Packages

An order may arrive in more than one package. Separate tracking numbers may be provided, and packages may arrive on different days without affecting the remaining shipment.

Delivery Issues

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and any carrier notice, then contact FedEx. If the package remains missing, contact us promptly with your order number so we can assist with a carrier inquiry.

For an item that arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery and include clear photographs of the product, packaging, and shipping label.

Cancellation

An order may be canceled only before it enters fulfillment or ships. Contact us as soon as possible. After shipment, the Return and Refund Policy applies.

Contact

Email: support@vivaviberetail.com
Phone: +1 (956) 566-1489
Shipping address: 801 W EI Alba Way, Chandler, AZ 85225, United States