Refund policy
Last updated: October 7, 2026
VivaVibe Retail LLC wants you to feel confident about your purchase. This policy applies to orders placed through https://vivaviberetail.com.
30-Day Return Window
You may request a return within 30 calendar days after the order is marked delivered. To begin a return, contact support@vivaviberetail.com before sending the item back. Please include your order number, the item you wish to return, and the reason for the return.
Return Eligibility
Returned items may be new or lightly handled for reasonable inspection, but they must not be damaged, incomplete, altered, misused, or show clear signs of wear. Items must be returned with all included parts, accessories, manuals, and original packaging when reasonably available. Proof of purchase is required.
The following items are not eligible for return unless defective, damaged in transit, or incorrect: personalized or custom-made items; final-sale or clearance items identified as non-returnable before purchase; opened personal-care or hygiene-sensitive products; and used consumable products.
Return Authorization and Shipping
After approving your request, we will provide return instructions and a prepaid return shipping label. VivaVibe Retail LLC pays approved standard return shipping costs. No restocking fee is charged for eligible returns.
Please do not mail a return without authorization. Unauthorized returns, cash-on-delivery returns, or packages sent to an address other than the approved return address may be refused or may not be identifiable for a refund.
Approved returns must be sent to:
VivaVibe Retail LLC
801 W EI Alba Way
Chandler, AZ 85225
United States
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. We will review the claim and, when approved, offer an appropriate replacement or refund at no additional shipping cost.
Exchanges
Approved exchanges are limited to the same item and are subject to availability. The fastest option may be to return the original item and place a new order after the return is approved. If the same item is unavailable, we will discuss a refund or another reasonable solution with you.
Refunds
We will inspect the returned item after it arrives. If approved, the refund will be issued to the original payment method. Original standard shipping is not applicable because eligible orders receive free standard shipping. Expedited or optional shipping fees, if offered, are not refundable unless the return resulted from our error.
Your bank, card issuer, or payment provider controls when the credit appears in your account. We do not promise a specific bank-posting time.
Order Cancellations
To request cancellation, contact us as soon as possible. We can cancel an order only before it has entered fulfillment or shipped. After shipment, the order must be handled under this return policy.
Contact
Email: support@vivaviberetail.com
Phone: +1 (956) 566-1489
Website: https://vivaviberetail.com