Privacy policy
Last updated: October 7, 2026
This Privacy Policy explains how VivaVibe Retail LLC ("VivaVibe," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://vivaviberetail.com, make a purchase, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with the store, we may collect:
• Contact details, such as your name, billing and shipping address, email address, and telephone number.
• Order and transaction details, including products purchased, order history, payment status, returns, and customer-service communications.
• Payment information. Payments are processed by Shopify and the payment providers available at checkout. We generally do not receive or store complete payment-card numbers.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, and interactions with the website.
• Information you choose to provide through forms, reviews, surveys, or messages.
How We Use Information
We may use personal information to:
• Process payments, fulfill orders, arrange delivery, and handle returns or refunds.
• Provide customer service and communicate about orders.
• Maintain accounts and store preferences.
• Detect fraud, misuse, security threats, and violations of our terms.
• Operate, analyze, troubleshoot, and improve the store.
• Send marketing communications when permitted and allow you to unsubscribe.
• Comply with legal, tax, accounting, and regulatory obligations.
How We Disclose Information
We may disclose information as reasonably necessary to service providers that help operate our business, including Shopify, payment processors, fulfillment and shipping providers, fraud-prevention services, analytics providers, customer-support tools, and professional advisers. We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent.
We do not sell personal information for money. Some advertising or analytics activities, if enabled, may be treated as "sale," "sharing," or targeted advertising under certain state privacy laws. Where applicable, you may exercise the opt-out choices described below or through available cookie/privacy controls on the website.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies for essential store functions, preferences, security, performance measurement, and—if enabled—advertising. See our Cookie Policy for more information.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by record type and applicable requirements.
Security
We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices
Depending on your state of residence and applicable law, you may have rights to request access, correction, deletion, or a portable copy of certain personal information; to opt out of certain sales, sharing, or targeted advertising; and to appeal a denied request. You may also unsubscribe from marketing emails using the link in the message.
To submit a privacy request, email support@vivaviberetail.com. We may need to verify your identity and request. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children's Privacy
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.
International Visitors
The store is operated from the United States. If you access it from another jurisdiction, your information may be processed in the United States, subject to applicable safeguards and law.
Third-Party Links
Our website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to This Policy
We may update this policy to reflect changes in our practices, technology, or legal obligations. The revised policy will be posted with an updated date.
Contact Us
VivaVibe Retail LLC
801 W EI Alba Way
Chandler, AZ 85225
United States
Email: support@vivaviberetail.com
Phone: +1 (956) 566-1489
Website: https://vivaviberetail.com