FAQ
Last updated: October 7, 2026
Where do you ship?
We ship to physical street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
How much is shipping?
Standard shipping is free for eligible orders within our shipping area.
How long does delivery take?
Order processing normally takes 1–3 business days. FedEx transit is estimated at 5–8 business days after shipment. Delivery dates are estimates and may be affected by carrier or weather delays.
How can I track my order?
We send tracking information to the email used at checkout when it becomes available. Tracking may take time to update after the shipping label is created.
Can I change or cancel an order?
Contact us immediately. We can make changes or cancel only before the order enters fulfillment or ships. After shipment, the Return and Refund Policy applies.
What is your return period?
You may request an eligible return within 30 calendar days after delivery. Contact us before sending anything back.
Do I pay return shipping?
For an approved return, we provide a prepaid return label and pay standard return shipping. We do not charge a restocking fee for eligible returns.
Can I return a lightly used item?
Reasonable inspection or light handling is allowed, but the item cannot be damaged, incomplete, altered, misused, or clearly worn. All included parts and accessories must be returned.
What if my order arrives damaged or incorrect?
Contact us within 7 calendar days of delivery. Send your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide an appropriate solution when approved.
Can I exchange an item?
Approved exchanges are for the same item and depend on availability. If it is unavailable, we will discuss a refund or another reasonable solution.
When will I receive my refund?
After the return arrives and is approved, we issue the refund to the original payment method. Your bank or payment provider controls when the credit appears, so we do not promise a specific posting time.
What payment methods do you accept?
The current payment methods available to you are displayed at checkout. Transactions are processed in U.S. dollars.
How do I contact customer service?
Email support@vivaviberetail.com or call +1 (956) 566-1489. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Arizona time, excluding U.S. federal holidays.